HCLTech is conducting a walk-in drive for the position of Graduate Trainee On March 22nd, 2025 in Chennai. This opportunity is open to candidates with 0 – 1 years of experience and requires a Any Graduate / Post Graduate or a related qualification. HCLTech Walk-in Drive For Freshers About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
HCLTech Walk-in Drive For Freshers
Experience : 0 – 1 Years
Work From Home Jobs :
Name | Salary | Register Link |
---|---|---|
Data Entry | Not Disclosed | Apply Here |
Mathematics Tutor | RS 12.0 LPA | Apply Here |
Customer Service Representative | RS 2.5 LPA | Apply Here |
Online Tutor | RS 6.0 LPA | Apply Here |
Career Coach | RS 3.0 LPA | Apply Here |
Tele Associates | RS 2.4 LPA | Apply Here |
Telecaller | RS 2.4 LPA | Apply Here |
Business Development Associate | Rs 6.4 LPA | Apply Here |
ROR Developer | Not Disclosed | Apply Here |
Alation Developer | Rs 20.0 LPA | Apply Here |
Search Quality Analyst | Not Disclosed | Apply Here |
Client Servicing Associate | Rs 3.5 LPA | Apply Here |
Qualifications : Any Graduate
Job Location : Chennai
Salary : Not Disclosed
Job Description :
- Job Title / Designation: Graduate Trainee
- Role: Global Service desk
- Shift: 24*7
- Job Location: Chennai/Madurai
- Company: HCL Tech
- Experience Fresher to 06 Months – (Looking for immediate joiner)
- Education: All graduates (Minimum 60 % is must for 10th, 12th, and Graduation)
- Batch: 2022, 2023, 2024
Job Purpose :
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
- Route problems to internal 2nd and 3rd level IT support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in ongoing training and departmental development
- Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams - Provide knowledge transfer of EUC operations
- Performing User, Privileged and Supplier Access Reviews (Governance)
- Enable users to work more efficiently and effectively with IT solutions
- Be willing to participate in on-the-job training designed to enhance skills and support capabilities
Skill Set Required :
- Good Communication Skills
- Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
- Should have knowledge of Windows Operating systems
- Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007
- Readiness to demonstrate a proactive attitude
Walk-in Drive Date : 22-Mar-2025 Saturday @ 09.00 AM to 03.00 PM
Drive Location : Chennai
Walk-in Drive Details Here:
Interview Date : 22nd Mar 2025
Interview Time : 09:00 AM to 03:00 PM
Venue Details:
Bharath University, 173,
Agaram Main Rd, Selaiyur,
Chennai, Tamil Nadu – 600073.
Agaram Main Rd, Selaiyur,
Chennai, Tamil Nadu – 600073.
Contact Person : Smruthi
For More information about the HCLTech Walk-in Drive For Freshers, Visit this Page and Follow our www.freshersindia.in Website Regularly.
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