HCLTech Walk-in Drive For Freshers

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HCLTech is conducting a walk-in drive for the position of Graduate Trainee On March 22nd, 2025 in Chennai. This opportunity is open to candidates with 0 – 1 years of experience and requires a Any Graduate / Post Graduate or a related qualification. HCLTech Walk-in Drive For Freshers About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

HCLTech Walk-in Drive For Freshers

Company Name : HCLTech

Job Role : Graduate Trainee

Experience : 0 – 1 Years

Work From Home Jobs :

Name Salary Register Link
Data Entry Not Disclosed Apply Here
Mathematics Tutor RS 12.0 LPA Apply Here
Customer Service Representative RS 2.5 LPA Apply Here
Online Tutor RS 6.0 LPA Apply Here
Career Coach RS 3.0 LPA Apply Here
Tele Associates RS 2.4 LPA Apply Here
Telecaller RS 2.4 LPA Apply Here
Business Development Associate Rs 6.4 LPA Apply Here
ROR Developer Not Disclosed Apply Here
Alation Developer Rs 20.0 LPA Apply Here
Search Quality Analyst Not Disclosed Apply Here
Client Servicing Associate Rs 3.5 LPA Apply Here

Qualifications : Any Graduate

Job Location : Chennai

Salary : Not Disclosed

Job Description :

  • Job Title / Designation: Graduate Trainee
  • Role: Global Service desk
  • Shift: 24*7
  • Job Location: Chennai/Madurai
  • Company: HCL Tech
  • Experience Fresher to 06 Months – (Looking for immediate joiner)
  • Education: All graduates (Minimum 60 % is must for 10th, 12th, and Graduation)
  • Batch: 2022, 2023, 2024

Job Purpose :

  • Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
  • Administer and provide User account provisioning
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
  • Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in ongoing training and departmental development
  • Routine maintenance updates with other IT staff and business units
    Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations
  • Performing User, Privileged and Supplier Access Reviews (Governance)
  • Enable users to work more efficiently and effectively with IT solutions
  • Be willing to participate in on-the-job training designed to enhance skills and support capabilities

Skill Set Required :

  • Good Communication Skills
  • Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
  • Should have knowledge of Windows Operating systems
  • Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007
  • Readiness to demonstrate a proactive attitude

Walk-in Drive Date : 22-Mar-2025 Saturday @ 09.00 AM to 03.00 PM

Drive Location : Chennai

Walk-in Drive Details Here: 

Interview Date : 22nd Mar 2025
Interview Time : 09:00 AM to 03:00 PM
Venue Details:
Bharath University, 173,
Agaram Main Rd, Selaiyur,
Chennai, Tamil Nadu – 600073.
Contact Person : Smruthi

For More information about the HCLTech Walk-in Drive For Freshers, Visit this Page and Follow our www.freshersindia.in Website Regularly.

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