Genpact Mega Walk-in Drive For Freshers

Genpact Mega Walk-in Drive For Freshers

Experience : 0 – 2 Years

Qualifications : Any Graduate (Except law)

Job Location : Hyderabad

Salary : Not Disclosed

Job Description :

Genpact Mega Walk-In Drive for Freshers for Customer Service: Voice Roles (English & Hindi) on 23rd April 2025 (Wednesday) || Hyderabad

• Date: 23-April-2025 (Wednesday)
• Time: 11:00 AM-1:00 PM
• Experience: Only Freshers are eligible (we are not considering post graduates/ undergraduate/pursuing candidates for these roles)
• Languages known: Hindi + English
• Work Location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

Responsibilities :

• Handle Inbound/ Outbound Voice calls
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you

Minimum Qualifications :

• Only Freshers are eligible.
• Graduation in any discipline except law (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
• Excellent Voice Communication Skills
• Fluent in English & Hindi Languages
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Note: Please carry below documents with you :

• 3 copies of updated resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card
• Payslip (if applicable)

Walk-in Drive Details Here: