Wipro Walk-in Drive For Freshers

Wipro Walk-in Drive For Freshers

Experience : 0 – 3 Years

Qualifications : Any Graduate

Job Location : Gurugram

Salary : Not Disclosed

Job Description :

WIPRO is hiring for International Voice process for UK Insurance process.

Work Experience : 0-50 Months work experience

Required Experience & Skills :

• Medium level process complexity processing or analytical skills in more complex environments
• Low level of discretion and decision making within a decision framework.
• Mostly rules-based processing but with some judgement applied
• Able to follow standard processes but understand variations from process i.e. BS Recs
• Ability to meet tight deadlines.
• Good interpersonal and customer service skills
• Excellent understanding of Insurance Industry for experienced colleagues
• Proficient in MS-Office (preferably Excel)
• Project management
• Quality management
• Results driven.
• Foster teamwork
• Giving feedback
• Provides an administrative support service within specified guidelines and Aviva brand values.
• Responds to customers enquiries where basic analysis and the provision of information is needed to resolve the issue, escalating where necessary.
• Gains the trust of the customer through the provision of accurate and timely information and support services.
• Records all information accurately on appropriate systems.
• Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.

Good to have experience :

• Solves straightforward problems.
• Analyses possible solutions within agreed guidelines.
• Delivers quality service to customers within a process or product area.
• Works under the supervision of a more experienced team member and will refer decisions for support and guidance.

Relevant Experience :

• Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
• Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Adhere compliance and generate control reports.
• Generate statutory reporting per country requirement.
• Audit Management – Active participation in internal/external audits.
• Escalation management
• Generating scheduled/ ad-hoc reports

Trainable Skills :

• Neutral Voice and Accent and call management
• UK Saving and Retirement Industry Skills
• Process Knowledge

Category : International Customer Service – Voice

Working Conditions : UK Shifts (5 days working)

Education Skills :

• Graduate (Tech/ Non-Technical background)
• Technical (BE/B.Tech) & MBA graduates considered with min 6 months of International Voice Experience

Work Location : Gurgaon

Walk-in Drive Details Here: