Sutherland Walk-in Drive for Freshers/Exp as Technical Customer Support Positions

Job Role: Technical Customer Support

Experience: 0 – 1 Years

Qualifications: Any Graduate

Job Location: Chennai

Salary: Rs.2,00,000/- to Rs.2,75,000/-

Job Description:

The Customer Service Associate (CSA) is responsible for delivering high-quality, consistent, and customer-obsessed support experience through written communication channels. This role focuses on resolving customer inquiries related to account management and transactional support while maintaining accuracy, efficiency, and professionalism at scale.

The CSA demonstrates strong critical thinking, sound judgment, and a foundational understanding of cloud concepts, enabling effective interpretation of customer needs and delivery of relevant guidance.

Key Responsibilities:

• Deliver timely, accurate, and high-quality responses to customer inquiries within defined service level agreements (SLAs).
• Apply critical thinking and problem-solving skills to analyze customer issues and determine appropriate resolutions.
• Communicate clearly and professionally through written channels, ensuring a customer-centric approach.
• Take ownership of customer issues end-to-end, ensuring resolution and customer satisfaction.
• Leverage basic cloud knowledge to provide relevant guidance on customer queries.
• Maintain high standards of quality and accuracy while meeting productivity targets.
• Adhere to established processes, policies, and compliance requirements.
• Identify recurring issues and recommend process improvements
• Escalate complex or ambiguous cases appropriately

Qualifications

• Graduate in any discipline
• 03 years of relevant experience in customer service or customer-facing roles.
• Excellent written and spoken English communication skills
• Demonstrated critical thinking and analytical ability
• Strong attention to detail and ability to manage tasks within timelines

Preferred Qualifications (Prior Work Experience)

• Experience in email-based or written customer service environments, managing high-volume case queues
• Exposure to account-related queries, billing, payments, or transactional support processes
• Proven ability to analyze customer issues, identify root causes, and deliver structured, accurate resolutions
• Hands-on experience with ticketing systems or CRM tools (case management platforms)
• Track record of meeting or exceeding service metrics such as SLAs, productivity, quality scores, and CSAT
• Experience working in a metric-driven, process-oriented environment with defined performance goals
• Ability to handle ambiguous customer scenarios and make sound, customer-focused decisions

HR contact person:Parkavi-9677509070.

Walk-in Drive Details Here: