HDFC Bank is conducting a walk-in drive for Freshers/Exp as TeleSales Officer Positions in Kolkata Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: HDFC Bank
Job Role: Tele Sales Officer
Experience: 0 – 3 Years
Qualifications: Any Graduate
Job Location: Kolkata
Salary: Best in Industry
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Job Description:
Process Management:
Follow the process & adhere to the guidelines of the Channel. Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings. Adhering to the required system login & Dialer hygiene parameters (TOS / Wrap / Talk time) for the day / month. Maintain Call & business Productivity. Ensure adherence to Call information management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation. Adhere to the business performance in terms of call coverage, database and lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters – complaints and sourcing mix.
Target v/s Achievement:
The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks. identify the right product for customers and ensure sales closure.
Quality Management:
Understanding the exact customers needs & selling the right product to the customer. Effective interaction / communication to be done with customer. Ensure proper tagging & dispositions of leads & database called on Dialer systems. Tele Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customers. Cross sell different banks products to the customer as per the requirement. Ensure adherence to the processes laid down for call management, lead management, database management and customer management. Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.
Walk-in Drive Details Here:
Interview Date: 28th July 2026
Interview Time: 9.30 AM – 2:00 PM
Venue Details:
HDFC Bank,
Candor TechSpace, 5th Floor,
C2 (Phone Banking), Gate Number 1,
DH Block (New Town), Block-1,
Action Area I, Chakpachuria,
New Town, West Bengal – 700135.
Contact – Dipanwita Banerjee ( 8910968350 )
About Company:
HDFC Bank Ltd. is India’s largest private sector bank, established in 1994 as a subsidiary of Housing Development Finance Corporation (HDFC) Ltd. It offers a wide range of services, including retail and wholesale banking, digital banking solutions, and wealth management, and has a vast network of branches and ATMs across India and internationally. The bank is known for its focus on technology-driven, risk-conscious growth and has grown significantly since it began operations in 1995.