HDFC Bank is conducting a walk-in drive for Freshers/Exp as Welcome Desk Positions in Bengaluru Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
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Company Name: HDFC Bank
Job Role: Welcome Desk
Experience: 1 – 4 Years
Qualifications: Any Graduate
Job Location: Bengaluru
Salary: Rs.3,00,000/- to Rs.5,00,000/-
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Job Description:
Custodian of Deliverables at branch i.e, Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits.
As a custodian, ensure
- Customers as per SMS failed report in DMS are contacted to collect their deliverables from branch
- Delivery of deliverables to customers at branch. obtaining necessary id documents of customer / obtaining customer acknowledgement in combined tally cum delivery register
Ensure Low stock of deliverables are retained at branches - EOD Stock tally of Physical deliverables held at branch vis–vis stock tally report (DMS)
Destruction of deliverables which have exceeded their retention period. - Ensure proper record of destruction of deliverables is maintained
- Ensure proper delivery of retained card to customers keeping the fresh transaction slip and ID proof.
- Proper maintenance of Tax saving FD receipt received at branch and its delivery to customers.
- Ensure FD/RD certificates kept in safe custody inside the FRFC or vault.
- Re ordering of the tatkal kits with appropriate approvals.
- Ensuring tatkal reconciliation in place for fortnightly basis.
- Accepting and processing of customer instructions and requests at branch i.e
- Processing stop payment/ hot-listing requests immediately upon receipt at branch.
- Maintain inward and outward courier register for all deliverables / documents received at branch / dispatched from branch.
- Monitoring and timely indenting of branch stationery (other than security stationery) as required.
- Monitoring of FTS and clearing hold instruction.
- Generating and downloading of all BOD reports / handing over the reports to concerned staff at branch.
- Ensure that 5-S norms are adhered to for individuals workstation.
- Satisfactory audit at Welcome Desk operations
- Updation of all Customer Instructions in FTS.
- Account transfers & Closures with appropriate approvals.
- Updation of all liability leads in CRM next.
- Ensuring LTR & Welcome calling Review report in place on daily basis.
- Updation in ECall back system
- Ensure that any unprocessed instruction will be updated in pending instruction register by EOD
- Ensure Regular knowledge updation is by reading and understanding circulars issued in gyan line.
- Ensure to follow process for Pending customer instructions/forms
Walk-in Drive Details Here:
Interview Date: 4th September 2026
Interview Time: 9:30 AM – 1:00 PM
Venue Details:
HDFC Bank No.56,
Sai Arcade,
Opposite Intel, Marathahalli,
Sarjapur Ring Road, D.B Halli,
Bangalore-560103 (Branch Code -1756)
Landmark – Passport Seva Kendra.
About Company:
HDFC Bank Ltd. is India’s largest private sector bank, established in 1994 as a subsidiary of Housing Development Finance Corporation (HDFC) Ltd. It offers a wide range of services, including retail and wholesale banking, digital banking solutions, and wealth management, and has a vast network of branches and ATMs across India and internationally. The bank is known for its focus on technology-driven, risk-conscious growth and has grown significantly since it began operations in 1995.