Wipro Walk-in Drive For Freshers

Wipro Walk-in Drive For Freshers

Experience : 0 – 3 Years

Qualifications : B.Com / B.A / B.Sc

Job Location : Navi Mumbai, Mumbai (All Areas)

Salary : Not Disclosed

Job Description :

Looking for Backoffice Associates for Airoli Location
Work location : Airoli

Exp: 0 -36 months Non Voice Process (2 Side Cab)Evening Shift only

• Role & Responsibilities :
  Associate (Process: HR operations)
• Work Experience : 0-36 months

Summary :

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience : Any/Basic MS Excel Category

Back office/Data handling or data management Working Conditions

Fixed Evening shift (5 days working). Saturdays and Sundays are fixed off.

Education Skills : Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days

Mandatory Note :

• Candidates should be flexible to work in Evening shift only
• Carry hardcopy of resume, your original ID Card (Aadhaar and PAN)