Wipro Walk-in Drive For Freshers

Experience: 0 – 2 Years

Qualifications: BA / B.Com / B.Sc, MA, M.Com, MBA, PGDM

Job Location: Thane, Navi Mumbai, Mumbai (All Areas)( Dombivli, Ambernath, Ulhasnagar )

Salary: Not Disclosed

Job Description:

Wipro Walk-in Drive For Freshers

Looking for Backoffice Associates for Airoli Location

• Work location : Airoli
• Exp: 0-3 Years (Freshers are also welcome)
• Non Voice Process
• Night Shift only (Both Side Cab will be provided)
• Service Agreement- 1 year
• Age criteria: 22 years to 27 years are allowed

Role & Responsibilities: Associate (Process: US HR operations)

Work Experience: 0-36 months

Summary :

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience: Any/Basic MS Excel
Category: Back office/Data handling or data management
Working Conditions:

• Fixed evening shift (5 days working).
• Saturdays and Sundays are fixed off.
• Service Agreement: Applicable for 1 year (Mandatory)

Education Skills:

• Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
• B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days