Wipro is conducting a walk-in drive for the position of Customer Service Representative On April 23rd, 2025 in Gurgaon. This opportunity is open to candidates with 0 – 3 years of experience and requires a Any Graduate or a related qualification. Wipro Walk-in Drive For Freshers About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Wipro Walk-in Drive For Freshers
Experience : 0 – 3 Years
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Qualifications :
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience
Job Location : Gurgaon
Salary : RS 50,000 – 3.0 Lacs P.A
Job Description :
Summary :
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience :
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5 day work week.
- Collaborative environment with best in class professionals.
Category : International customer service – Voice
Working Conditions : Flexibility to work in 24*5 shifts (5 days working)
Education Skills :
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience
Work Location : Gurgaon
Walk-in Drive Details Here:
First Floor, IT/ITES SEZ, Tikri,
Sector 48, Gurugram, Haryana 122018.
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