Infosys Walk-in Drive For Freshers

Infosys Walk-in Drive For Freshers

Infosys is conducting a walk-in drive for the position of Process Executive On October 17th, 2025 in Pune. This opportunity is open to candidates with 0 – 4 years of experience and requires a Bachelor of Arts or a related qualification. Infosys Walk-in Drive About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Experience: 0 – 4 Years

Qualifications: Bachelor of Arts

Interview Location: Kolkata

Job Location: Bangalore, Pune

Salary: RS 4.5 – 7.0 Lacs P.A.

Job Description:

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

• Walk-In Dates: 17 October 2025
• Interview Location: Kolkata,
• Job Locations: Pune, Bangalore
• Time: 10:00 AM to 1:00 PM
• Mode: 100% Work from Office (WFO)

As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Basic Minimum Requirement:

• Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment
• Work from office mandatory
• Exposure to US contact center preferable

Customer Interaction:

• Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
• Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication: Clearly explain technical concepts to non-technical users.

Key Responsibilities:

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Walk customers/ Provide navigational support on self service portal
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Mandatory Documents to Carry:

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification: 10th, 12th Marksheets & Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus.

How to Attend the Walk-In:

Carry a copy of this email/invitation
Register your application in advance

Register Link

Walk-in Drive Details Here: