ICICI Lombard Walk-in Drive For Freshers

ICICI Lombard Walk-in Drive For Freshers

Experience : 0 – 5 Years

Qualifications : Any Graduate

Job Location : Mumbai, Navi Mumbai, Thane

Salary : Not Disclosed

Job Description :

Hiring Customer Relationship Manager for ICICI Lombard contact center

THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD

• Designation : Customer Relationship Manager (TAMIL SPEAKING CANDIDATES)
• Role : Handling inbound calls (Customer Service)
• Shift Timing : Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.
• Week-Off : 5 Days working 2 days rotational off
• SALARY : Up to 26 in-hand (Depend on the interview and years of experience)

Job Details :

• Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.
• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
• Understanding multiple products and processes.
• Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Role & Responsibilities :

• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
• Ability to achieve stretched targets and able to manage the organization standards.
• Maintain Superior quality service by following organization standards

Skills Require :

• Graduate Mandatory
• Excellent Communication in English & Hindi
• Fluent in TAMIL
• Age: 20-30
• Open for voice process

Interested candidate can contact on below mention contact details –

Sakshi Koli : sakshi.koli@ext.icicilombard.com & call on 8097462309

Walk-in Drive Details Here: