ICICI Lombard Walk-in Drive For Freshers
ICICI Lombard is conducting a walk-in drive for the position of Customer Relationship Manager On November 3rd to 21st, 2025 in Navi Mumbai. This opportunity is open to candidates with 0 – 5 years of experience and requires a Any Graduate or a related qualification. ICICI Lombard Walk-in Drive About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
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Company Name: ICICI Lombard General Insurance Co. Ltd
Job Role: Customer Relationship Manager
Experience: 0 – 5 Years
Qualifications: Any Graduate
Job Location: Thane, Navi Mumbai, Mumbai (All Areas)
Salary: Not Disclosed
Job Description:
This is An On Roll Opportunity With ICICI Lombard
- Designation: Customer Relationship Manager / Grievance Redressal Manager
- Role: Handling inbound calls
- Shift Timing: Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.
- Week-Off: 5 Days working 2 days rotational off
Job Details:
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
- Understanding multiple products and processes.
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities:
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
- Ability to achieve stretched targets and able to manage the organization standards.
- Maintain Superior quality service by following organization standards
Skills Require:
- Graduate Mandatory
- Good Communication in English
- Age: 20-30
Interested candidates can share their resume
- Email – mitali.sugaonkar@icicilombard.com
- Mobile – 8108560526