ICICI Lombard Walk-in Drive For Freshers

Experience: 0 – 5 Years

Qualifications: Any Graduate

Job Location: Thane, Navi Mumbai, Mumbai (All Areas)

Salary: Not Disclosed

Job Description:

This is An On Roll Opportunity With ICICI Lombard

• Designation: Customer Relationship Manager / Grievance Redressal Manager
• Role: Handling inbound calls
• Shift Timing: Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.
• Week-Off: 5 Days working 2 days rotational off

Job Details:

• Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.
• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
• Understanding multiple products and processes.
• Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities:

• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
• Ability to achieve stretched targets and able to manage the organization standards.
• Maintain Superior quality service by following organization standards

Skills Require:

• Graduate Mandatory
• Good Communication in English
• Age: 20-30

Interested candidates can share their resume

• Email – mitali.sugaonkar@icicilombard.com
• Mobile – 8108560526

Walk-in Drive Details Here:

Interview Date: 3rd to 21st November 2025

Interview Time: 09:30 AM to 05:30 PM

Venue Details:

ICICI Lombard General Insurance Ltd, 13th Floor, Vishwaroop IT Park,
Behind Raghuleela Mall, Oppo Vashi Station, Sector 30, Vashi, Navi Mumbai, Maharashtra 400705.

Contact Person: Mitali Sugaonkar ( 8108560526 )