IBM Walkin Interview for Freshers/Exp As Technical Support – Walkin Drive in IBM, IBM Hiring

1771
Are you B.E/B.Tech Fresher Register now for Interview calls
Recruiters are waiting for Your CV Upload Now

IBM Walkin Interview: The Tech Mahindra Officials are Conducting Walkin Drive Interviews for Freshers & Experience Candidates on January 2021. So Candidates who are searching for Jobs in Hyderabad can attend the Tech Mahindra Interviews.

IBM Require Any Graduates. Candidates have 0 to 5 years of Experience in Field are Eligible for IBM Walkin Drive. In this page we provided the Complete details regarding Walkin Interviews . So Candidates please BookMark(Ctrl D) this page for Feature Purpose.

IBM Walkin Interview – More Information

Company Name IBM
Designation Assistant Manager/Manager-(Technical)
Qualification Any Graduates
Experience 0 – 2 Years
Job Location Hyrabad, Telangana, India
Employment Type Permanent, Full Time
Category Walkin Interview
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Industry BPO, Call Centre, ITeS
Salary Not Disclosed
Walkin Date January 2021

IBM Walkin Interview – Job Description:

We are glad to inform you that IBM is hiring for Technical Support for Hyderabad Location for one of Leading E-Commerce project

Your Role and Responsibilities

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External
  • Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.
     

     

Required Technical and Professional Expertise :

  • Minimum 0-2 years of experience in IT Industry
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Find opportunity and implement process improvements
  • Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Expertise :

  • Ability to work well in a fast-paced environment
  • Awareness of basic networking concepts and technologies.
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in shifts as needed
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications

IBM Walkin Interview Direct Details:

Walkin Date: January 2021

IBM Venue Details:

IBM India Pvt. Limited
Hyderabad

Company Profile

IBM India Business, a part of IBM Limited (NYSE: WIT, BSE: 507685, NSE: IBM) is a leading global end to end IT transformation, consulting and business process services provider and a pioneer in Indian Market with decades of experience. We harness the power of application, cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

Documents Required For IBM Walkin Interview:

Candidates need to carry all the mentioned documents for the IBM Walkin Interview for verification purposes.

  • All the aspirants should carry the Latest updated Resume
  • Candidates should have recent passport size photocopies
  • You need to carry any Government Certified ID Proof like Aadhar Card, PAN, Voter ID, Passport
  • Candidates should have to bring all xerox copies of essential Educational Documents.

For Latest Updated Updates Regarding Walkin Drive Interviews in 2021, Stay in Our page Freshers India by pressing CTRL+D. So all the job seekers In Bangalore utilize this opportunity.