Infosys is conducting a walk-in drive for Freshers/Exp as Customer Support Positions in Bengaluru, Pune Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Infosys
Job Role: Customer Support Associate
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bengaluru, Pune
Salary: Best in Industry
Job Description:
Infosys BPM is hiring Voice Process Professionals for International Customer Support. If you’re passionate about customer interaction, have strong communication skills, and are ready to work with global clients this opportunity is for you!
Mandatory Requirements:
- International Voice Support experience
- Excellent English communication skills (Speak / Read / Write)
- Strong customer handling abilities
- Willingness to work night shifts
- Ready for WFO Bengaluru/Pune location
What You’ll Do
- Handle international customer interactions via voice support
- Resolve queries with empathy and professionalism
- Build customer rapport through active listening
- Deliver solutions by navigating internal systems
- Adapt quickly to tools, technologies, and evolving processes
Skill Set Were Looking For
General Skills:
- Strong communication & soft skills
- Customercentric & empathetic approach
- Professional call handling
Technical Skills:
- Understanding of basic processes & workflows
- Quick learner, techsavvy, and adaptable
- If this sounds like you, don’t miss this opportunity!
REFER YOUR FRIENDS & COLLEAGUES
The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be Considered for the next round of interview).
Candidate ID Registration process:
STEP 1: https://career.infosys.com/joblist
STEP 2: Click on “Register” and provide the required details and submit.
STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.
STEP 4: The candidate ID will be shared to the registered Email ID.
SHL Test (AMCAT ID) Registration process:
This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).
STEP 1:
https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfVTd5YjdKQ2VJMGpCZTUwN0QlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
(Please copy this link, paste it into your Google search bar, and click on the result.)
STEP 2:
Click on “Start New Test” and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.
STEP 3:
Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).
NOTE:
During registration, please do fill all the mandate details in the column which are star marks
Interview Mode: Walk-in
Attempt all questions in the SHL Assessment app, as there is no negative marking.
The assessment is proctored, so choose a quiet environment.
Use a headset or headphones are for clear communication.
Assessment cleared candidates will be processed further ahead for Ops round
Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
Once you’ve finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.
Regards,
Infosys BPM Recruitment team
Walk-in Details:
Walk-in Date: 23rd October 2026
Time: 10.00 AM – 1.00 PM
Interview Address:
Infosys Limited,
Plot No IIIG/2,P. S-New Town,
Kolkata – 700135 (Hatisala)
Contact – Chiranjit
About Infosys:
Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.