HDFC Bank is conducting a walk-in drive for freshers/exp as Customer Service Positions in Chennai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
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Company Name: HDFC Bank
Job Role: Customer Service
Experience: 0 – 5 Years
Qualifications: Any Graduate
Job Location: Chennai
Salary: Best in Industry
Job Description:
- Respond to customer first contact resolution mails received at designated customer service id as per agreed business TAT
- Responsible to identify NFCR cases and follow up with the concerned business unit for adequate resolution
- To ensure adherence to all laid down process while responding to customer mails
- Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
- To identify & review request received from customer for charges waiver and raise request in Branch Waiver system / CBCI as per EMT empowerment grid.
- Refer specific sections for job purpose and responsibilities for Social Care and Chat Banking
Customer Focused /accurate resolution on assigned emails:
- To identify NFCR cases and follow up with the concerned business unit for adequate resolution
- Respond to all queries raised by the customer with customer satisfaction as the prime focus
- To refer cases to the Team manager / Unit Head wherever customer request is getting declined. To check for opportunities to fulfill customer requirement.
- To ensure adherence to audit compliance as well as quality norms defined by business
Maintain 100% system adherence and accuracy
- To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
- Waivers to be provided correctly, considering the customer profile, payment history etc.
- All commitments made to customers to be honored and should avoid manual errors which will impact service delivery to customer
Timely resolution all customer Emails
- Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
- To aim at first time resolution and to send holding responses only when details / resolution is awaited.
- In case an interim response is being sent to the customer, regular review of these cases is to be done and provide resolution to customers within the agreed timelines
- To ensure adherence on TAT as per benchmark, for all queries received through email
Audit & Process Compliance:
- Ensure adherence to process and Audit requirements.
- Ensure accurate and timely submission of financial transactions & requests.
- Ensure Error-free logging/recording of customer requests
- Adherence to set processes of updating customer interactions in HDFC Bank One / any other application for servicing customers. Ensuring timely updation of interactions in appropriate systems.
Walk-in Drive Details Here:
Interview Date: 6th to 9th October 2026
Interview Time: 10:00 AM – 1:30 PM
Venue Details:
HDFC Bank Ltd,
Tower B – 6th Floor,
(Virtual Care EMT-Phone banking Channel),
Comme zone Building Porur -600116
Contact – Mohana Prasad, Sunil
About Company:
HDFC Bank Ltd. is India’s largest private sector bank, established in 1994 as a subsidiary of Housing Development Finance Corporation (HDFC) Ltd. It offers a wide range of services, including retail and wholesale banking, digital banking solutions, and wealth management, and has a vast network of branches and ATMs across India and internationally. The bank is known for its focus on technology-driven, risk-conscious growth and has grown significantly since it began operations in 1995.