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HDFC Bank Walkins : Good News for the candidates who are looking for Jobs In HDFC Bank. HDFC Bank Recruiting Fresher and Experience Candidates for Multiple Positions in Multiple Locations. HDFC Bank is one of the country’s largest private bank that providing its services around the world. The detailed information that is Eligibility, Job Description, Address details, Company Profile are mentioned in the below sections of this post.
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HDFC Bank Walkin – More Information
| Company Name | HDFC Bank |
| Designation | Virtual Classic Relationship Manager |
| Qualification | Any Graduates |
| Experience | 0 – 5 Years |
| Job Location | Kolkata, India |
| Employment Type | Full Time |
| Category | Walkin |
| Functional Area | Customer Success, Service & Operations |
| Industry | Banking |
| Salary | Not Disclosed |
| Walkin Date | 2nd Dec 2024 |
Job Description For HDFC Bank:
Customer Engagement
Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account closure from the deposit accounts.
Ensure retention of customers
Achievement of portfolio parameters
Meet the defined objectives of the Portfolio managed by the respective VRM
Sales
Right cross-sell of products basis profiling and engagement.
Penetration of products across groups.
Sales across all product segments-TPP, Assets, Cards etc.
Acquiring & grouping of all related IDs of the Primary ID.
Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
Ensure Staff are trained on product knowledge and requisite certifications.
Income to be generated at a customer level.
Interaction Quality
Achieve Quality benchmarks defined from time to time.
Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
Audit and Service Quality
Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
Ensure accurate and timely submission of financial transactions & requests.
Adherence to set processes of updating customer interactions in CRM next.
MIS Reporting
Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management
Primary Responsibilities:
To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience
Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer
To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums
for their banking transactions/ needs, while keeping a “window’ to talk to the bank whenever customer needs.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services
thereby ensuring that the RM also achieves the key performance parameters set
Required Skills:
Basic Banking
Very Good Communication
Walkin Date: 2nd Dec 2024
Walkin Time: 11:00 AM to 4:00 PM
Venue Details :
HDFC Bank, Candor TechSpace,
7th Floor, B1, Gate Number 1,
DH Block (New Town), Block-1,
Action Area I, Chakpachuria, New town,
Kolkata, West Bengal – 700135.
| HDFC Bank Apply Link | Apply Here |
| More Bank Jobs | Apply Here |
HDFC Bank Profile:
HDFC Bank Limited is an Indian banking and financial services company, headquartered in Mumbai. It is India’s largest private sector bank by assets and the world’s tenth-largest bank by market capitalization as of May 2024.
The Reserve Bank of India (RBI) has identified the HDFC Bank, State Bank of India, and ICICI Bank as Domestic Systemically Important Banks (D-SIBs), which are often referred to as banks that are “too big to fail”.
Official Website: Click Here
Important Note :
If you are interested to know more about the HDFC Bank Walk-in Drive For Freshers & Experience 2024, you can login to the official website of the Company. Candidates are advised to stay connected to our web portal to get the latest notification about all the Recruitments.
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