Wipro Walk-in Drive for Freshers as Customer Support Associate Positions

Job Role: Customer Support Associate

Experience: 0 – 2 Years

Qualifications: Any Graduate

Job Location: Navi Mumbai

Salary: Best in Industry

Job Description: Gurugram

1. Eligibility Criteria:

Graduates and undergraduates can apply, but candidates with degrees MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA OR ANY IT Field are not eligible.

2. Roles and Responsibilities:

• Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
• Understand customer queries received through calls and act accordingly.
• Maintain a healthy and clean work environment & adhere to company policies and procedure.
• Continuous up gradation of process knowledge as required

3. Skill Requirements:

• Excellent communication skills.
• Comprehension : – Ability to clearly understand the problem statement
• Composition : – Ability to compose a grammatically correct, concise and accurate.
• Voice & Accent : – Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
• Strong customer service focus : -Ability to empathize with the customer – Prioritizing customer needs

4. Shift- WFO, 5 days working and any 2 Rotational week offs, preference for immediate joiners

5. CTC- HSC/Grad + Fresher – 2.8 LPA, Experienced – 3.5 LPA

6. Mode of Interview- F2F, Timing- 2:00 PM

7. Rounds of Interview- HR, SVAR (B2 Proficiency, Score- 65+), OPS Round

8. Cab Facility- 1 Way