Wipro is conducting a walk-in drive for the position of Service Desk Analyst On March 25th, 2025 in Pune. This opportunity is open to candidates with 0 – 1 years of experience and requires a Any Graduate or a related qualification. Wipro Walk-in Drive For Freshers About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Wipro Walk-in Drive For Freshers
Experience : 0 – 1 Years
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Tele Associates | RS 2.4 LPA | Apply Here |
Telecaller | RS 2.4 LPA | Apply Here |
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ROR Developer | Not Disclosed | Apply Here |
Alation Developer | Rs 20.0 LPA | Apply Here |
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Client Servicing Associate | Rs 3.5 LPA | Apply Here |
Qualifications : Any Graduate
Job Location : Pune
Salary : Not Disclosed
Job Description :
Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
Skills Required :
- Excellent communications skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems & VDI environments
- Demonstrated problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
- Excellent organizational skills
- Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
- Good knowledge in Active Directory, MFA and printer mapping.
Walk-in Drive Details Here:
Interview Date : 25th Mar 2025
Interview Time : 09:30 AM to 01:00 PM
Venue Details:
Wipro Technologies, Hinjawadi Phase II,
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjawadi, Plot No.31 MIDC, 411057.
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjawadi, Plot No.31 MIDC, 411057.
For More information about the Wipro Walk-in Drive For Freshers, Visit this Page and Follow our www.freshersindia.in Website Regularly.
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