Wipro Walk-in Drive For Freshers

Wipro Walk-in Drive For Freshers

Experience : 0 – 1 Years

Qualifications : Any Graduate

Job Location : Kolkata ( Sector 5 Salt Lake )

Salary : Not Disclosed

Job Description :

Role : Service Desk Analyst.
Shifts : Rotational , including night shifts ( 5 days WFO )
Location : Kolkata, Sec V
Experience: 0-6 months can apply only.

Responsibilities :

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
  Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Deal with and resolve helpdesk requests
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Preferred Candidate Profile :

• Any Fresher Graduate can apply
• Excellent communications skills (verbal and written)
• Basic understanding in technical trouble shooting
• Excellent communication skills required.
• Candidates who have completed graduation and has all documents can only apply.

Interested candidates can also share their resumes at (9609939864) with the subject line “Service Desk( Your Location)

Note: for walkin drive please carry a hard copy for your resume and a govt ID card

Walk-in Drive Details Here: