TCS Walk-in Drive for Graduates as Service Desk Associate Positions – TCS Career Jobs

Job Role: Service Desk Associate

Experience: 2 – 4 Years

Qualifications: Any Graduates

Job Location: Delhi

Salary: Best in Industry

Job Description:

Must-Have

• 1-2 years of experience as aHelp Desk Analystor other customer support role
• Problem solving skills are associated with an HR Administrative environment.
• The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system, working as a conduit between employees, managers, Local HR and HR systems teams to ensure that enquiries are managed effectively.

Good-to-Have

• Good understanding of HR systems and processes
• Good Strong written and verbal communication skills.

Responsibility of / Expectations from the Role

• This role will provide critical support to a newly implemented system.
• It will provide critical support, both to system users (employees and managers) and to support teams (Local HR and HR Systems teams)
• As a new service function, it will test and improve HR Service Centre processes and will be accountable for excellent customer service responsibilities
• Provide 1st level support to the British Council staff via email, voice, Success factor tool & a mobile application.
• 24*7 operations
• Resolve or assign HR administration issues raised by the British Council internal staff.
• Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.
• Support in creating/ amending positions on the portal.
• Support in generating country level reports on various HR metrices.
• Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
• Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.
• Call back customers to update them about the status of their queries.
• Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
• Develop and maintain positive relations with the British Council staff and HR teams.
• Support the team in delivering pre recruitment arrangements (includes sorting and shortlisting of applications) to the regional teams/ countries.
• Learn and support Pre Appointment screening of staff globally.

Other Skills:

• MS Office & Excel Skills
• Customer centricity
• Strong Team Player
• Excellent written and verbal communication skills
• Strong analytical skills
• Result orientation