TCS Walk-in Drive For Customer Service Associate

TCS Walk-in Drive For Customer Service Associate

Experience: 1 – 12 Years

Qualifications: Any Graduate ( Except BE/B.Tech )

Job Location: Mumbai (All Areas)

Salary: Not Disclosed

Job Description:

Direct Walk-In Opportunity @TCS BPS Mumbai for INTERNATIONAL VOICE CUSTOMER SERVICE ROLE

Kindly go through the norms below and apply only if its relevant for you.

• Walk-In Drive Date – Saturday 1st November, 2025
• Walk-In Drive Timing – 09:00 AM – 12:00 PM
• Job Role: Customer Service Associate
• Job Location: Mumbai (Malad, Thane)

Experience required:

1-12 Years in the contact center industry

Job Requirement:

• Candidates with international customer service (VOICE) experience preferred.
• Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years’ experience in contact center industry.
• Flexible working in rotational shifts, including night shifts
• Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS)
• Fresher Graduates from 2024 & 2025 Year of Passing Batch.
• BE/BTech and Postgraduates are not eligible
• Mode of Salary credit should be through banks from all the employers (No cash in hand)
• All educational and employment documents are mandatory to have.

Skill Requirements:

• Excellent verbal and written communication skills.
• Strong team player with collaborative work ethics.
• Preferred: solid domain knowledge relevant to the role.
• Ability to implement feedback effectively and continuously improve performance.
• Positive attitude with the ability to uphold and promote brand value.
• Flexibility to work in any shift, including night and midnight shifts.

Job Details:

• Handle customer interactions daily with 0 availability time
• Ensure SLAs are met consistently at individual and team level.
• Meet and exceed all performance thresholds.
• Focus on Key KPI’s like RSAT, AHT and customer experience.
• Constantly remain abreast of new changes
• Implement feedback and corrective actions to avoid repeat instances

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

Walk-in Drive Details Here:

Interview Date: 1st November 2025

Interview Time: 09:00 AM to 12:00 PM

Venue Details:

Tata Consultancy Services Ltd, Kensington Building, B Wing Recruitment Bay,
Unit No. 801, 901 &10001, Hiranandani Business Park, Powai, Mumbai – 400076

Contact Person: Vaibhavi

For More information about the TCS Walk-in Drive For Customer Service Associate, Visit this Page and Follow our www.freshersindia.in Website Regularly.