TATA Capital is conducting a walk-in drive for Freshers/Exp as Officer Positions in Thane, Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: TATA Capital
Job Role: Officer
Experience: 2 – 3 Years
Qualifications: Any Graduates
Job Location: Thane
Salary: Rs.3,00,000/- to Rs.5,50,000/-
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| Data Entry (WFH) | Rs.50,000/- | Apply Here |
Job Description:
Role & responsibilities
- Attend & resolve escalation emails written to senior leadership of the organization
- Resolve and respond through call & email to customer requests/complaints related to various products and services
- Gather information to determine customers needs, apply problem solving skills and resolve the complaint/request effectively
- Gather and analyze current and historical data from customer records to respond to complaints/requests
- Follow-up with key contacts from other departments to ensure timely resolution of complaints/requests
- Provide clear and concise resolution/responses to customer complaints/request
- Handle complaints and requests in a courteous and professional manner in high stress situations.
- Control the pace and flow of the complaint/request and manage contact time effectively.
- Follow protocol and apply sensitivity and discretion in handling sensitive or confidential information.
- Flexibility in work hours and shifts is required.
- Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals
- Appropriately prioritize and organize tasks to meet TAT Adherence
- Take control of customers complex request/complaint and provide resolution and response by co-ordinating with other departments such as Operations, Collections, Sales, Banking, Fraud, Credit & IT
- Identify & record root cause of each request/complaint for further analysis
- Regular follow-ups with customer & within department for resolution
Skill Set Required
- Sound judgment and decision making
- Strong investigation skills
- Effective listening skills
- Excellent verbal and written communication skills
- Demonstrate proficiency in attention to detail
- Ability to overcome objections from customer as well within departments
- Problem solving, business analysis and quantitative skills. Candidates must be capable of conducting proactive measures in seeking solutions to client and/or business problems.
Preferred candidate profile
Previous experience in handling Complaints/Requests Management in NBFC/Bank
Walk-in Drive Details Here:
Interview Date: 24th to 30th April 2026
Interview Time: 9:00 AM to 5:00 PM
Venue Details:
Tata Capital Limited B- wing,
4th Floor, Lodha I-Think Techno Campus,
Pokhran Road No.2,
Thane (West) 400 607, India
Email: pushpa.koli@tatacapital.com
Meet – Vidya Jadhav / Francyna Dias
Contact – Pushpa Koli ( 8657416676 )
About TATA Capital Company:
Tata Capital Limited is an Indian financial and investment services company, based in Mumbai. It is a subsidiary of Tata Sons and has more than 700 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.