Reliance Retail is conducting a walk-in drive for the position of Customer Relationship Manager in Bangalore Location. This opportunity is open to All candidates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Reliance Retail
Job Role: Customer Relationship Manager
Experience: 3 – 8 Years
Qualifications: Graduation Not Required
Job Location: Bangalore
Salary: Rs.3,00,000/- to Rs.4,00,000/-
Job Description:
Job Purpose:
- Responsible for managing customer relationships, analyzing data to improve customer satisfaction, and driving loyalty programs. Focuses on creating personalized marketing strategies to enhance
- customer retention and growth.
Education Qualifications:
Graduation/ Post Graduation
Key Responsibilities:
- Set store sales plans and quotas aligned with business objectives.
- Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other
metrics as per business strategy. - Implement production, productivity, quality, and customer service standards.
- Recommend product lines and ensure appropriate merchandise mix.
- Drive sales, margin, shrink control, inventory management and cost optimization.
- Manage commercials and statutory compliance.
- Manage performance and foster teamwork among store staff.
- Identify and develop talent for critical positions.
- Address customer feedback to improve service and processes.
- Stay updated on competition and manage customer escalations.
- Drive local events and promotions as per marketing calendar.
- Promote a “Customer Obsessed Culture” to prioritize customer centricity.
Key Performance Indicators
- Business Management: Gross Margin, SOH Segment & Brand mix
- Discount Management
- Brand share
- Finance – Paper/card VM Implementation.
- Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
- Customer Experience – VOC – Participation, score, SQA, complaints, Loyalty cards.
- People Management.
- Business Acumen – profitability, Competition.
Walk-in Drive Details Here:
Interview Date: 22nd July 2026
Interview Time: 11:00 AM – 4:30 PM
Venue Details:
Reliance Retail,
IBC knowledge park,
Banerghatta Road,
Bangalore.
Contact – Aditya
About Company:
Reliance Retail is the retail arm of Reliance Industries Limited, one of India’s largest and most diversified conglomerates. Established in 2006, Reliance Retail has revolutionized the retail landscape in India by offering a wide variety of products across multiple categories, including food and grocery, fashion and lifestyle, consumer electronics, home essentials, and agricultural inputs.