Company Name: Mphasis
Job Role: Technical Support Engineer
Experience: 1 – 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Pune
Salary: Rs.1,50,000/- to Rs.4,00,000/-
Job Description:
Technical Skills
- Handson experience with Windows Mac OS environments
- Excellent problem solving and communication skills
- Handson experience with Windows Mac OS environments
- Good understanding of computer systems mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software eg Webex LogMeIn Bomgar
- Knowledge on Citrix Virtual Apps AWS technology and Desktop
- Basic knowledge on Virtualization technology
- Graduate 1 plus years of relevant experience
Management Skills
- Knowledge on Ticketing tools eg ServiceNow RemedyForce
- Familiar to the Citrix AWS environment
- Aware of ITSM Process Incident management
- Inbound calls taking
- Talk to End Users through a series of actions either via phone email or chat until they have solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams eg software developers
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Refer to internal database or external resources to provide accurate tech solutions
Behavioral Skills
- Ability to diagnose and troubleshoot basic technical issues
- Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Certification
- MCSE CCA ITIL foundation is an added advantage not mandatory
Walk-in Drive Details Here:
Interview Date: 26th to 28th May 2026
Interview Time: 12.00 PM – 4:00 PM
Venue Details:
EON Kharadi Infrastructure Pvt Ltd,
Cluster C, Wing 3,
5th Floor, Plot No. 1. Survey No. 77,
MIDC, Kharadi, Pune – 411014.
About Mphasis Company:
Mphasis is a Bengaluru-based multinational IT services and consulting company, specializing in cloud computing, cognitive technologies, and digital transformation for industries like finance, telecom, and logistics. Founded in 1998 and majority-owned by Blackstone (39.85%), it uses its signature Front2Back™ (F2B) framework and NeoIP™ AI platform to help enterprises modernize systems and enhance customer experience.