Company Name: Mphasis
Job Role: Customer Care Executive
Experience: 0 – 1 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mangaluru
Salary: Best in Industry
Job Description:
Role & responsibilities
- Respond to customer queries via inbound/outbound calls and emails within defined SLAs
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests
Preferred candidate profile
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Graduate freshers with excellent communication skills
- Analytical skills
Once you reach the office Premises reach out to Renita
Walk-in Drive Details Here:
Interview Date: 12th to 15th May 2026
Interview Time: 10.00 AM – 5:30 PM
Venue Details:
Ella, PL Compound,
Morgansgate,
Jeppu Market Road,
Mangaluru, Karnataka
Contact – Renita
About Mphasis Company:
Mphasis is a Bengaluru-based multinational IT services and consulting company, specializing in cloud computing, cognitive technologies, and digital transformation for industries like finance, telecom, and logistics. Founded in 1998 and majority-owned by Blackstone (39.85%), it uses its signature Front2Back™ (F2B) framework and NeoIP™ AI platform to help enterprises modernize systems and enhance customer experience.