Company Name: Mphasis
Job Role: Customer Support Associate
Experience: 1 – 4 Years
Qualification: 12th / Any Graduates
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
- Handle Inbound Chats for customer service
- Coordinating with Operations and other support functions for any help related to chats
- Follow the guidelines set out for chat handling
- Processing tasks assigned as per defined process SLA and providing resolutions within the timelines.
- Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence
- Understanding client requirements and resolving queries through chats.
- Adhering to company compliances and policies
Skills required:
- Fluent and Good / Great command on grammatically correct ‘Written” and spoken English.
- 24 / 7 rotational shift model + rotational weekly off working module
- Good Analytical, logical, and reasoning skills are a must
- Must have basic skills with usage of MS word and MS excel
- Must be able to handle stress and work under pressure of SLAs
Years of experience needed:
Minimum 6 months in International Customer Service Chat Support for L2.
Kindly carry wired earphones for the online assessment, as the company will not be providing them.
Walk-in Drive Details Here:
Interview Date: 7th July 2026
Interview Time: 10.00 AM – 1:30 PM
Venue Details:
Mphasis,
4th Floor,
Bagmane World Technology Center,
WTC4, KR Puram,
Marathahalli Outer Ring Road,
Mahadevapura, Bangalore 560048
Contact – Bhavya Periyadan
About Mphasis Company:
Mphasis is a Bengaluru-based multinational IT services and consulting company, specializing in cloud computing, cognitive technologies, and digital transformation for industries like finance, telecom, and logistics. Founded in 1998 and majority-owned by Blackstone (39.85%), it uses its signature Front2Back™ (F2B) framework and NeoIP™ AI platform to help enterprises modernize systems and enhance customer experience.