Mphasis Direct Walk-in Drive For Freshers

Mphasis Direct Walk-in Drive For Freshers

Experience : 0 – 1 Years

Qualifications : Any Graduate

Job Location : Mangalore

Salary : Not Disclosed

Job Description :

Walk in Drive at Mphasis Mangalore location on 12th may 2025. Interested candidates can apply for the below job and attend Directly

• Interview date:12th may to 16th may 2025
• Interview time: 10.30 am to 5pm

Job Details :

• Job Title: Tr Customer Support Officer – BPO ( International Voice Process)
• Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (Work from office)
• Shift time: M-F (6.30 PM and 7.30 pm shift must be flexible for both) Two ways cabs available

Process Skills :

• Respond to customer queries via inbound/outbound calls and emails within defined SLAs
• Record interaction using client system with proper classification
• Refer Knowledge base and perform task as per defined process
• Follow up and closure of interactions to ensure customer satisfaction
• Passionate about customer service
• Comfortable with Rotational shifts, extended working hours and weekly offs.
• Candidate should clear the V&A and online typing tests

Technical Skills :

Graduate freshers with excellent communication skills

• Operating the computer- Intermediate
• MS Office – Intermediate
• Avaya/Phone Operating skills Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Analytical skills

Please reach out to Renita Lasrado one you are inside office Premises. You can also share your updated resume to renita.lasrado1@mphasis.com

Walk-in Drive Details Here: