Kotak Mahindra Bank is conducting a walk-in drive for Freshers/Exp as Customer Service Executive Positions in Hyderabad Location. This opportunity is open to All candidates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Kotak Mahindra Bank
Job Role: Customer Service Executive
Experience: 1 – 3 Years
Qualifications: Any Graduates
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
Role & responsibilities
- To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer’s satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer’s call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Preferred candidate profile
- Graduate
- Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Walk-in Drive Details:
Walk-in Date: 3rd to 18th September 2026
Time: 9.30 AM – 4.00 PM
Venue Details:
Kotak Mahindra Bank,
4th Floor , Plot No-2&3,
M2 Square Uppal IDA, Telangana,
Hyderabad -500039.
Contact – Santosh Suryawanshi ( 9200943723 )
About Company: