IBM is conducting a walk-in drive for Freshers/Exp as Helpdesk Support Engineer Positions in Muzaffarpur Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: IBM
Job Role: Helpdesk Support Engineer
Experience: 0 – 2 Years
Qualification: Any Graduate
Job Location: Muzaffarpur
Salary Range: Best in Industry
Job Description:
IBM is hiring a Helpdesk Executive (L1) to serve as the first point of contact for end-user technical support. The primary responsibilities involve diagnosing, troubleshooting, and resolving first-line IT issues covering operating systems, hardware, user accounts, basic networking, and desktop software.
Key Job Details
- Company: IBM
- Role: Helpdesk Executive / Service Desk Analyst (L1)
- Experience Required: 6 months to 3 years
- Monthly Salary: 20,000 to 25,000 per month (approx. 2.4 LPA 3.0 LPA)
- Shift Requirement: Flexible 24×7 rotation / night shifts based on region supported
Role & Responsibilities
- Respond to incoming queries via calls, chat, and ticketing portals to resolve first-level IT incidents.
- Troubleshoot operating system issues (Windows/Mac/Linux), network connectivity (LAN/Wi-Fi/VPN), and standard desktop applications.
- Handle active directory, account provisioning, password resets, and user access management.
- Log, track, and categorize support tickets using ticketing tools (e.g., ServiceNow, Remedy).
- Follow SLA timelines, escalate unresolved complex technical issues to L2/L3 support, and route tickets correctly.
Preferred Candidate Profile
- Education: Bachelor’s degree, Diploma in IT/CS, or equivalent certification.
- Experience: 0.5 to 3 years in voice/non-voice IT service desk or technical support roles.
- Technical Skills: Basic knowledge of networking (TCP/IP, LAN/WAN), browser configurations, hardware concepts, and MS Office / Office 365.
- Soft Skills: Strong written and verbal English communication, excellent problem-solving, and customer handling skills.
Walk-in Drive Details Here:
Interview Date: 6th to 9th September 2026
Time: 10:00 AM – 12:00 PM
Venue Details:
Amgola paropowpokhar Muzaffarpur
Contact – Sandeep Bhattacharya ( 9525676443 )
About Company:
IBM (International Business Machines Corporation) is a global technology and consulting company with a mission to make the world work better. With a strong commitment to innovation, IBM focuses on leveraging hybrid cloud and AI technologies to help businesses and community’s advance.
The company operates in over 170 countries, employing more than 300,000 professionals globally. IBM’s broad portfolio includes services in consulting, software, infrastructure, and research. Through its open-source platform, partnerships like Red Hat, and its emphasis on responsible tech, IBM is shaping the future of technology.