Genpact Walk-in Drive for Freshers/Exp as Customer Care Executive Positions

Experience: 1 – 5 Years

Qualifications: Any Graduate

Job Location: Noida, Gurugram, Delhi / NCR

Salary: Not Disclosed

Job Description:

• Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
• Able to sense other peoples emotions and provide the answer or support based on their needs.
• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Being able to communicate effectively both verbally and in writing.
• Able to sense other peoples emotions and provide the answer or support based on their needs.
• Easy adjust to changing scenarios regarding ways of working.
• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
• Customer service through electronic channels.
• Projecting a positive image of the company and brand.
• Implementing changes using your creativity and focus on process improvement.
• Correct and complete documentation of all customer interactions. Having a good know-how of the entire process.
• Using time effectively and prioritize the daily tasks accordingly.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
• Providing assistance to new colleagues whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date
• Able to use tools such excel, word, PowerPoint – as per the business and process requirements.

Walk-in Drive Details Here:

Interview Date: 10th October 2026

Interview Time: 11:30 AM – 1:30 PM

Venue Details:

Genpact,
1401-G-India GF, 2-4 ,
22B, STPI, Gurgaon,
udyog vihar sec 18.