Genpact Walk-in Drive For Freshers

Genpact Walk-in Drive For Freshers

Experience: 0 Years

Qualifications: Any Graduate (Except law)

Job Location: Hyderabad

Salary: Not Disclosed

Job Description:

Genpact Walk-in Drive For Freshers

Genpact Mega Walk-In Drive for Freshers for International chat support roles || Hyderabad on 15th July’25 (Tuesday)

Only 2020-2024 graduates are eligible. We are not considering post-graduates for this role.

• Date: 15-July-2025 (Tuesday)
• Time: 11:30 AM-1:30 PM
• Experience: Only Freshers are eligible (we are not considering post graduates/ undergraduate/pursuing candidates for these roles)
• Languages known: English
• Work Location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

Responsibilities :

• Handle multiple chats at the same time (3+ Active Chats simultaneously)
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you

Minimum Qualifications:

• Graduation in any discipline (except law)
• Freshers are eligible
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

Preferred Pre-Requisites:

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent

Note: Please carry below documents with you:

• 3 copies of updated resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card
• Pay-slip (if applicable)

Walk-in Drive Details Here: