Genpact Virtual Drive For Freshers ( Online Interview )

Genpact Virtual Drive For Freshers

Experience : 0 Years

Qualifications : Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

Job Location : Hyderabad

Salary : Not Disclosed

Job Description :

Genpact Mega WALK-IN Drive for Freshers for Customer Service: Voice Roles (English & Hindi) on 29th March 2025 (Saturday) || Hyderabad

• Date: 29-March-2025 (Friday)
• Time: 11 AM – 12 PM
• MS Teams meeting ID: 447 654 169 899
• MS Teams passcode: t2jH2bU2
• Experience: Only Freshers are eligible
• Languages known: Hindi + English
• Work Location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

Responsibilities :

• Handle Inbound/ Outbound Voice calls
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
  Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you
Minimum Qualifications :

• Only Freshers are eligible.
• Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
• Excellent Voice Communication Skills
• Fluent in English & Hindi Languages
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Walk-in Drive Details Here: