Cognizant Walk-in Drive for Freshers/Exp as Process Executive Positions

Job Role: Process Executive

Experience: 1 – 4 Years

Qualifications: Any Graduate

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

• 1-4 Years exp in customer service, order management, or supply chain coordination in a manufacturing or industrial environment
• Proficiency in at least two ERP platforms used by Mativ (Oracle, SAP, LN, or equivalent)
  Deep understanding of order-to-cash processes: order intake, pricing, freight, customs, invoicing, credit/debit notes
• Demonstrated experience managing complex, high-touch accounts with cross-functional coordination demands
• Strong analytical capability able to diagnose order and billing exceptions, identify root causes, and drive resolution
• Excellent written and verbal communication with the ability to manage escalations professionally
• Experience with EDI, customer portals, and international logistics documentation
  Salesforce CRM proficiency
• Ability to work effectively with ambiguity and manage multiple competing priorities

Skills:

• Experience in specialty papers, engineered materials, or converting industries
• Knowledge of consignment, make-to-order, or make-to-hold inventory models
• Exposure to trade compliance, export documentation, or customs requirements
• Multilingual capability (relevant to site/region assignment)
• Experience contributing to SOP writing or process improvement initiatives
• Escalation resolution rate and timeliness
• Billing exception clearance within agreed SLA
• Order accuracy and amendment turnaround for complex accounts
• Customer satisfaction and relationship health for owned portfolio
• Peer mentoring contribution and knowledge sharing activities