Cognizant Walk-in Drive for Freshers as Process Executive Positions – BPO Jobs

Job Role: Process Executive

Experience: 0-3 Years

Qualifications: Any Graduate

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

We are hiring talented professionals for a Customer Support Voice Process role. We are looking for individuals who possess exceptional English-speaking skills, can communicate confidently with customers, and have prior experience in the customer support industry.

The ideal candidate should be able to engage in conversations with customers professionally, understand their concerns, and provide effective resolutions while delivering an outstanding customer experience.

• Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
• Please carry a mobile charger, as the assessment and interview process may extend throughout the day.
• We are hiring experienced professionals for a Customer Support Voice Process role and are looking for candidates with outstanding verbal communication skills and customer-facing experience.
• Applicants must be Graduates or Postgraduates with no active educational commitments; candidates currently pursuing any degree or course will not be considered.
• The role operates in a 24×7 work environment, primarily supporting US customers, and requires flexibility to work in rotational shifts and rotational week-offs.
• Candidates who are available to join immediately are highly encouraged to apply, as immediate availability will be considered a strong advantage.

Candidates must bring:

• Two copies of their updated resume
• A valid Government-issued photo ID proof

Key Requirements:

• Handle inbound or outbound customer calls.
• Communicate clearly and confidently with customers in English.
• Understand customer queries and provide prompt resolutions.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions accurately in the system.
• Meet process, quality, and productivity targets.
• Follow company policies and compliance guidelines.

Eligibility Criteria:

• 0 – 3 years of relevant experience in Customer Support (Voice Process) is mandatory.
• Experience in Content Moderation will be an added advantage.
• Excellent spoken English is mandatory.
• Strong verbal communication, listening, and interpersonal skills.
• Ability to hold fluent conversations with customers and stakeholders.
• Customer-centric mindset with strong problem-solving abilities.

Mandatory Eligibility Criteria:

Candidates applying for this role must provide valid employment proof for their previous experience, including:

• Experience letters from previous employers.
• Relieving letters (where applicable).
• Government-issued identification documents.
• Active PF (Provident Fund) contribution records corresponding to the claimed work experience.
• All documents must be genuine and verifiable through background verification.

Note: Candidates unable to provide valid documentation supporting their work experience and active PF contribution history will not be considered for the role.

Preferred Candidate Profile:

• Excellent verbal communication and presentation skills.
• Professional attitude and strong work ethics.
• Ability to build rapport and maintain positive customer interactions.
• Quick learner with problem-solving capabilities.
• Experience in customer service, voice process, client support, sales support, or similar communication-focused roles is preferred.
• Excellent customer-handling and communication skills.
• Professional attitude and positive work ethic.
• Ability to work in a fast-paced customer service environment.