Cognizant Walk-in Drive For Freshers

Cognizant Walk-in Drive For Freshers

Experience : 0 Years

Qualifications : Any Graduate

Job Location : Hyderabad

Salary : Not Disclosed

Job Description :

Job Expectations :

• Excellent communication and interpersonal skills
• Proficient in writing, reading and speaking English & Hindi
• Proficient in using computers and MS Office
• Able to type 30 words per minute in the preferred language
• Fair knowledge of navigation on Google Maps and Geography
• Able to work in different shifts depending on business requirements
• Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
• Follow all compliance and security measures related to client data
• Ensure process guidelines are followed and met as documented
• Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
• Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.

Job Details :

• Moderate the content and ensure the required accuracy is maintained.
• Complete the given assignments within the defined SLA/TAT
• Work and understand metrics to manage performance independently
• Make the correct decisions to ensure accurate information is updated on the front-end.
• Focus on achieving 100% user satisfaction and ensure zero client escalations.

Skills Required :

• Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
• Excellent customer service skills.
• Willing to work in a shift based work schedule
• Sound judgment while moderating the content
• Effectively communicate his/her thoughts in a well-organized manner
• Should be on par with CEFR C1 quality in English, and be fluent in conversant + written English/Arabic

Walk-in Drive Details Here: