ADP is conducting a walk-in drive for Freshers/Exp as Sales Operation Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: ADP Private Ltd
Job Role: Customer Support Executive
Experience: 2 – 6 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad (Hybrid)
Salary: Best in Industry
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Job Description:
We are seeking a client-facing International Voice Process Executive with 2 to 6 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.
Key Responsibilities
- Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
- Handle inbound/outbound customer interactions with professionalism and clarity
- Understand client requirements and provide accurate, timely resolutions
- Ensure high levels of customer satisfaction (CSAT) through quality service
- Build and maintain strong client relationships through effective communication
- Document customer interactions and updates in CRM systems
- Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
- Identify opportunities for process improvement or upselling (if applicable)
- Escalate critical or unresolved issues to appropriate teams
Required Skills
- Excellent spoken English with neutral/global accent
- Strong client-handling and interpersonal skills
- Ability to manage difficult conversations professionally
- Active listening and problem-solving abilities
- Ability to work in night/rotational shifts
Qualifications
- Graduate in any discipline
- Mandatory -2 to 6 years of experience in International Voice / Client-Facing roles
Preferred Skills
- Experience handling global clients (US/UK/AU markets)
- Exposure to customer support, service delivery, or account management
- Sales or cross-selling experience (for blended processes)
- Ability to handle high call volumes and multitask
Walk-in Details:
Walk-in Date: 1st to 2nd July 2026
Time: 2.00 PM – 4.00 PM
Interview Address:
ADP Boulevard,
Survey No:88/AA and 88/E,
Nanakramguda Village,
Serilingamapally Mandal,
Ranga Reddy District,
Hyderabad, Telengana – 500008.
About ADP:
ADP (Automatic Data Processing, Inc.) is a global provider of cloud-based Human Capital Management (HCM) and business outsourcing services. The company specializes in payroll processing, HR management, talent, time and attendance, tax compliance, and benefits administration for organizations of all sizes.