ADP is conducting a walk-in drive for Freshers/Exp as Specialist Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: ADP India
Job Role: Specialist
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad (Hybrid)
Salary: Best in Industry
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Job Description:
We are seeking a seasoned, professional International Voice Support Executive with 2-7 years of experience to handle high-level, complex customer interactions. The ideal candidate will have a neutral or American accent, exceptional, empathetic communication skills, and a proven track record of meeting strict KPIs (CSAT, AHT, FCR) in an international voice process.
Key Responsibilities
- Customer Interaction: Handle inbound/outbound calls from US customers, providing professional, and empathetic service.
- Problem Resolution: Resolve complex customer queries, complaints, and technical issues, acting as a point of escalation.
- Performance Metrics: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Quality & Compliance: Adhere to strict quality guidelines, compliance policies, and data security standards.
Required Candidate Profile
- Experience: Minimum 2+ years of relevant experience in an International Voice process.
- Communication: Excellent spoken and written English
- Skills: Strong active listening, negotiation, and problem-solving abilities.
- Flexibility: Willingness to work in night shifts
- Education: Any graduate or equivalent degree.
Walk-in Details:
Walk-in Date: 20th to 22nd May 2026
Time: 2.00 PM – 4.00 PM
Interview Address:
ADP Boulevard,
Survey No. 88/AA and 88/E,
Nanakramguda Village,
Serilingampally Mandal,
Ranga Reddy District,
Hyderabad, Telangana –500008.
Contact – HR Team
About ADP:
ADP (Automatic Data Processing, Inc.) is a global provider of cloud-based Human Capital Management (HCM) and business outsourcing services. The company specializes in payroll processing, HR management, talent, time and attendance, tax compliance, and benefits administration for organizations of all sizes.