Accenture Walk-in Drive for Graduates as Customer Service Associate Positions

Company Name: Accenture

The Business Inbound Voice Agent is responsible for handling inbound calls from business customers, providing comprehensive support across billing, account management, products, and services. This role is critical in resolving customer issues efficiently while identifying value-added opportunities to drive sales, support revenue growth, and strengthen customer retention. Agents act as a key point of contact for business customers, ensuring a high-quality service experience and contributing to overall commercial performance.

What are we looking for?

• Associate-level experience in customer service, inbound sales, or business support roles (B2B experience preferred).
• Experience handling inbound calls in a contact centre or similar environment is advantageous.
• Familiarity with CRM systems and call handling platforms is beneficial.
• Excellent verbal communication skills with a professional and confident phone manner.
• Strong customer service orientation with the ability to build rapport with business customers.
• Commercial awareness and ability to identify sales and retention opportunities.
• Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
• Ability to multitask and manage call handling, system navigation, and documentation simultaneously.
• High attention to detail and accuracy when updating customer records.
• Resilience and ability to perform in a target-driven, fast-paced environment.

Roles and Responsibilities:

• Manage inbound voice calls from business customers, addressing a wide range of enquiries.
• Provide support across key areas, including:
• Billing and payment enquiries
• Product and service support
• Handset and device assistance
• Retail-related queries
• General account enquiries and administration
• Diagnose and resolve customer issues efficiently, ensuring minimal disruption to business operations.
• Identify and act on upselling and cross-selling opportunities to drive additional revenue.
• Promote relevant products, services, and solutions aligned with customer business needs.
• Maintain accurate and detailed records of all customer interactions within CRM systems.
• Ensure compliance with internal processes, policies, and regulatory requirements.
• Benefits: Cab facility available – Home pick-up and drop-off provided.

Note: This is strictly an International Voice Process (UK-Telecom) role. Only candidates with relevant experience and those willing to work in a voice process should apply.