Accenture Walk-in Drive For Freshers
Company Name : Accenture
Job Role : Back Office – Service Desk
Experience : 0 – 1 Years
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More Walk-in Interviews |
Qualifications : Any Graduate
Job Location : Chennai
Salary : RS 1.75 – 2.25 Lacs P.A
Job Description :
- Skill required: Backoffice – Service Desk Non-Voice Support
- Designation: Utility Bill New Associate
- Qualifications: Any Graduation
- Years of Experience:0 to 1 years
- Location: Chennai
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
- Ability to work well in a team
- Results orientation
- Agility for quick learning
- Ability to establish strong client relationship
- Detail orientation
Roles and Responsibilities :
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
Ready to be the voice of change and create customer experiences like never before?
Save the date now and explore open Backend-Non-Voice roles with us!
Walk-in Drive Details Here:Β
OMR Service Rd, Laxmi Nagar Extension,
Sholinganallur, Chennai, Tamil Nadu 600119-2nd Floor.
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HR Interview Questions & Answers :
1. Tell me about yourself.
Sample Answer: “I’m a Computer Science graduate from XYZ University. Iβve done projects on web development and Java-based applications. Iβm passionate about solving real-world problems through technology, and Iβve also completed certifications in Java and SQL. I’m eager to kick-start my career in a reputed company like yours, where I can contribute and grow.”
2. Why do you want to join our company?
Sample Answer: “Capgemini is known for its innovative work and strong global presence. Iβm excited by the opportunity to work on cutting-edge projects and learn from talented teams. Your focus on continuous learning and career development aligns perfectly with my goals.”
3. What are your strengths?
Sample Answer: Strong problem-solving skills Good communication and teamwork Quick learner Ability to stay calm under pressure π£ βFor example, during my final year project, I led a team of 4 and ensured smooth communication and on-time delivery.β
4. What are your weaknesses?
Sample Answer: “I sometimes focus too much on minor details, which affects my speed. But Iβve been learning to prioritize tasks better by using checklists and setting time limits to improve productivity.”
5. Where do you see yourself in 5 years?
Sample Answer: “I see myself as a skilled professional leading a team or a project, having grown technically and managerially. Iβd like to continue learning and contribute to the growth of the company.”
6. Are you open to relocation/working night shifts?
Sample Answer: “Yes, Iβm open to both. I understand the importance of flexibility in a global company and Iβm willing to adapt based on the roleβs requirements.”
7. Why should we hire you?
Sample Answer: “I’m a fresher with a strong academic foundation, good communication skills, and a hunger to learn. Iβm adaptable, hard-working, and ready to take on challenges. Iβll bring fresh perspective and energy to your team.”
8. Tell me about a time you worked in a team.
Sample Answer: “During my internship, I worked on a group project to build an internal tool using Java and MySQL. We divided tasks based on our strengths and stayed in sync through daily updates. It taught me the importance of collaboration and accountability.”
9. How do you handle pressure or tight deadlines?
Sample Answer: “I stay calm, break the task into smaller steps, and prioritize efficiently. During my final exams, I had multiple deadlines and managed them by creating a schedule and sticking to it.”
10. Do you have any questions for us?
Suggested Questions to Ask: βWhat does a typical day look like in this role?β βWhat are the growth opportunities here?β βHow does your company support learning and development?β