Kotak Mahindra Bank is conducting a walk-in drive for Freshers/Exp as Customer Relationship Manager Positions in Mumbai Location. This opportunity is open to All candidates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Kotak Mahindra Bank
Job Role: Customer Relationship Manager
Experience: 1 – 4 Years
Qualifications: Any Graduates
Job Location: Mumbai
Salary: Rs.2,75,000/- to Rs.4,75,000/-
Job Description:
Role & responsibilities
Responsible for handling customer interactions through inbound calls, outbound calls, and Video KYC processes while ensuring superior customer service, regulatory compliance, customer satisfaction, and operational efficiency. The role requires strong communication skills, customer-centricity, attention to detail, and adherence to organizational and regulatory guidelines.
Preferred candidate profile
- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Average Handling Time (AHT)
- Quality Score
- Productivity/Call Volume
- Compliance Adherence
- Customer Retention Rate
- VKYC Completion Accuracy
- Turnaround Time (TAT)
Walk-in Drive Details:
Walk-in Date: 17th to 31st October 2026
Time: 9.30 AM – 5.30 PM
Venue Details:
Kotak Mahindra Bank 3rd Floor,
Neptune Elements Road No.22,
Wagle Estate Industrial Estate Thane West,
Maharashtra-400604.
Contact – Yashi Tiwari ( 9152508039 )
About Company: