TCS walk-in drive for freshers/exp as Customer Service Associate positions in Kolkata Location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.
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Company Name: TCS
Job Role: Customer Service Associate
Experience: 1 – 5 Years
Qualifications: Any Graduate
Job Location: Kolkata
Salary: Best in Industry
Job Description:
Things to carry for interview:
- Candidates must carry a copy of their updated resume
- It is mandatory to submit a valid copy of TCS application form during the drive
- Please carry 2 Photocopies of original Aadhar or PAN card
- Candidates must carry a passport size photo
Education:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical full-time graduation
- Must have completed 15 years of regular education
Must Have Skills:
- Minimum 1-5 years of experience in International Customer Service Operations (Email, Chat, and/or Voice)
- Hands-on experience in Voice, Email & Chat customer service support
- Experience handling customer enquiries, complaints, and escalations
- Strong customer handling and problem-solving skills
- Flexible to work in a 24×7 shift environment
- Open to working during weekends as per business requirements
Good To Have Skills:
- Prior experience supporting UK customers
- Experience in Utilities, Telecom, Banking, Retail, or similar industries
- Experience working in UK shift hours (BST/GMT)
- Strong coordination and interpersonal skills
- Exposure to Agile working methodology
Process Specific Responsibilities:
Customer Service Process Associate is responsible for delivering exceptional customer experience through Voice, Email, and Chat support channels. The role involves handling customer enquiries, complaints, account-related queries, billing concerns, payment issues, service requests, and escalations while ensuring adherence to quality, productivity, and compliance standards.
Key Responsibilities:
- Handle customer enquiries through Voice, Email, and Chat channels
- Resolve customer issues accurately and efficiently within defined timelines
- Deliver high levels of customer satisfaction and First Contact Resolution (FCR)
- Manage customer complaints and escalations with complete ownership
- Maintain accurate records of customer interactions in internal systems
- Meet quality, productivity, compliance, and customer experience targets
- Work directly with customers while adhering to project timelines and SLAs
- Follow Agile ways of working and support continuous improvement initiatives
- Collaborate with internal teams to ensure prompt issue resolution
- Ensure adherence to organizational policies and customer service standards
Education:
- Bachelor’s Degree (Non-Technical Graduation)
- Minimum 15 years of regular education
Technical Skills:
- Experience in Customer Service, Contact Centre, or BPO Operations
- Knowledge of customer service processes and escalation management
- Familiarity with CRM and customer service tools
- Proficiency in MS Office applications
Soft Skills:
- Excellent English communication skills (written and verbal)
- Strong listening and questioning skills
- Customer-centric approach with strong interpersonal skills
- Analytical thinking and problem-solving ability
- Attention to detail and accuracy
- Ability to work in a fast-paced, deadline-driven environment
Preferred Qualifications:
- 1-5 years of experience in international customer service projects/processes
- Experience handling UK customers and international clients
- Prior experience in Webchat, Email Support, and Voice Processes
- Experience managing customer complaints and service recovery
- Exposure to customer satisfaction and quality metrics
Walk-in Drive Details Here:
Interview Date: 26th September 2026
Interview Time: 10.00 AM – 12.30 PM
Venue Details:
Tata Consultancy Services Ltd,
Ecospace Business Park in Action Area II,
Newtown, Rajarhat,
Kolkata – 700156, West Bengal
About TCS Company:
Tata Consultancy Services (TCS) is a multinational information technology (IT) services and consulting company, headquartered in Mumbai, India, and a subsidiary of the Tata Group. It was founded in 1968 and provides a wide range of IT, business, and engineering solutions to clients across 46 countries. TCS is the largest Indian company by market capitalization and one of the largest IT services companies globally.