Infosys is conducting a walk-in drive for Freshers/Exp as Process Executive Positions in Bengaluru Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Infosys
Job Role: Process Executive
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bengaluru
Salary: Best in Industry
Job Description:
Key Responsibilities:
- Work assigned dispute cases from intake to outcome within the turnaround time set for the queue.
- Review transaction detail, account activity, and any documents the customer has provided against the checklist for that claim type.
- Confirm the claim type third-party fraud, first-party (customer-involved) fraud, unauthorized use, or merchant dispute using the indicators set out in procedure and the wider evidence on the file.
- Apply the eligibility criteria and network timelines to reach the outcome: accept, reject, submit, or escalate.
- Request further information from the customer where it is needed to close a gap in the evidence, and be specific about what is being asked for and why.
Required:
- Demonstrated sound judgement under incomplete information: able to explain how a conclusion was reached, not only what it was, and to hold a position under challenge or change it when the evidence changes. Assessed at interview through a case exercise.
- Deductive reasoning able to work from the available facts to a supportable conclusion, and to identify what additional fact would change the answer.
- Constructive scepticism: takes the customer’s account seriously without taking it at face value, and stays even-handed in both directions.
- Accuracy and consistency at volume, with experience working to a daily target or service level.
- Written English strong enough to document a decision and its reasoning clearly, and to send a customer-facing response.
- Comfortable working across two or three systems at once, and able to pick up new tools quickly.
- Available for rotating shifts across weekdays and weekends.
Preferred:
- Prior card disputes, chargeback, or transactional fraud experience.
- Background in a bank, card issuer, or payments back office.
- Exposure to a card network dispute platform such as Mastercom.
- Experience in a role where decisions were reviewed, challenged, or audited after the fact.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team.
Walk-in Details:
Walk-in Date: 25th September 2026
Time: 10.00 AM – 12.30 PM
Interview Address:
Infosys Limited,
No. 40/P-41/P, Building # : 68,
Gate #: 1 electronic City phase 2,
Industrial Area, Konappana Agrahara,
Bangalore – 560100.
Landmark : In Between Sunik Industries and Tejas Networks
Contact – TA
About Infosys:
Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.