Infosys is conducting a walk-in drive for Freshers/Exp as Process Executive Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Infosys
Job Role: Process Executive
Experience: 1-2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
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Job Description:
Interview Information:
Round 1 – Aptitude Assessment (10:00 AM to 12:00 PM)
Round 2 – Ops Screening Face to Face interview (12:30 PM to 04:00 PM)
Note – Post 11:30 AM (entry not allowed)
Role: Senior Process executive JL2:
The Back Office Agent 1 supports s high volume of repeatable transactions and transactions received from the front office team. Support on any issues within the organization will be channeled through the case-handling workflow tool, and the person performing this role shall be knowledgeable across one or multiple Service Offerings. The Back Office Agent 1 shall ensure that a high volume of transactions is handled quickly and resolved effectively with minimum re-work.
Role Specific Responsibilities:
Using strong system application skills and process and procedural guidelines found in the KMS, the Back Office Agent 1 will perform the transactional activities necessary to complete internal and external customer and system-generated requests. The Back Office Agent 1 will handle simple email communications with requestors. Complex and out-of-scope work will be passed quickly to the next level of support.
- Leverage the model to effectively resolve requestors transactional needs efficiently, accurately, timely, and customer focused.
- Identify issues, carry out Root Cause Analysis (RCA), and translate customer needs and requests into the required work (service identification).
- Focus on resolving Customer issues, not closing cases; solve the right problem for the requestor by looking beyond the stated request to the actual needs, distinguishing between relevant & irrelevant information.
- Identify where the standard process will not meet that need and seek assistance to resolve the issue.
- Effectively communicate with requestors to provide case status updates, approvals, clarifications, and request missing information via email.
- Communicate in a language appropriate to the Customer, paying attention to detail and using Customer-centric language (use correct grammar, positive language, appropriate urgency, andempathy).
- Work effectively with the front office via child cases; provide updates, follow up, and proactively raise issues quickly so that the front office can meet Customer commitments and maintain Customer satisfaction.
- Use good judgement and proactively engage, as applicable, SMEs, front office, or next level of support when back-office cases require outbound phone Contact or other additional measures to prevent issues and maintain a positive Customer experience.
- Follow correct case-handling guidelines and leverage collaboration tools and KMS for support.
- Provide feedback on KMS articles and contribute new knowledge learned via case resolution.
- Focus on defined business outcomes and Customer experience-impacting metrics; maintain an acceptable level of performance, as measured via the Agent performance scorecard.
General Skills
- Detail-oriented with strong transactional case skills and the ability to process high-volume transactions.
- Troubleshooting & problem identification skills.
- Good time management skills with the ability to manage multiple tasks/priorities in parallel.
- Good communication skills in English (and any other contracted language where applicable).
- Mid-level proficiency level in written English for business.
- Strong computer literacy, including familiarity with case management systems, email, chat, Windows-based applications, and online ordering tools; ability to effectively navigate multiple systems simultaneously to accomplish a task.
- Intermediate MS Excel skills.
Minimum Hiring Requirements
- Educational Qualification: Educated to university degree level or equivalent.
- Experience: Min 18 Months of customer-facing experience working within a contact centre, operations, and voice process or equivalent experiences.
- Experience in end to end order management Process
Regards,
Infosys BPM Recruitment team
Walk-in Details:
Walk-in Date: 4th August 2026
Time: 9.30 AM – 12.00 PM
Interview Address:
Infosys Limited,
Gate NO-1 No. 40/P-41/P,
electronic City phase 2,
Industrial Area, Konappana Agrahara,
Bangalore 560100.
Landmark : Sunik Industries
About Infosys:
Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.