Infosys is conducting a walk-in drive for Freshers/Exp as Customer Support Associate & Service Desk Associate Positions in Bangalore, Pune Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Infosys
Job Role: Customer Support Associate & Service Desk Associate
Experience: 0 – 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore, Pune
Salary: Best in Industry
| WORK FROM HOME JOBS | ||
|---|---|---|
| Data Entry (WFH) | Rs.50,000/- | Apply Here |
Job Description:
- International Customer Support Associate
Support international customers through voice interactions while delivering exceptional customer experiences.
2. Service Desk Associate
Provide technical voice support to global customers and resolve technology-related issues efficiently and professionally.
KEY RESPONSIBILITIES
International Customer Support Associate
- Handle customer interactions via international voice support channels
- Resolve customer concerns professionally and efficiently
- Deliver exceptional customer experiences
- Build strong customer relationships through active listening
- Maintain high service quality standards
- Ensure customer satisfaction during every interaction
Service Desk Associate
- Provide technical support to international customers
- Troubleshoot hardware, software, and networking issues
- Manage incidents through ticketing systems
- Log, track, and resolve customer concerns
- Escalate complex issues when required
- Ensure timely resolution and customer satisfaction
Experience
- Freshers are welcome
- Candidates with 0 to less than 1 year of experience
Educational Qualification
For Customer Support Associate & For Service Desk Associate
Any Full-Time Graduate
Communication Skills
- Excellent English communication skills
- Strong verbal and written communication
- Professional customer interaction abilities
Additional Requirements
- Strong interpersonal skills
- Customer-focused mindset
- Comfortable working in voice support environment
- Willingness to work rotational and night shifts
- Ready to work from office (100% WFO)
PREFERRED
- Prior customer service exposure
- Basic troubleshooting knowledge (for Service Desk roles)
- Experience working with customers (internship/project/part-time)
- Strong problem-solving mindset
- Ability to learn quickly in a dynamic environment
MANDATORY REQUIREMENTS
Experience
0 to Less Than 1 Year Experience
Education
Full-Time Graduate (15 Years of Education)
Communication
Excellent English Communication Skills (Speak, Read & Write)
Postgraduates are NOT eligible
WHO SHOULD NOT APPLY
Please do NOT apply if:
- You are a Postgraduate
- You have more than 1 year of professional experience
- You are not comfortable with International Voice Process roles
- You are unwilling to work rotational or night shifts
- You are not willing to work from office
- You do not possess strong English communication skills
- You are unable to produce educational documents during hiring
- You are looking exclusively for remote/work-from-home opportunities
Walk-in Details:
Walk-in Date: 31st July 2026
Time: 10.00 AM – 2.00 PM
Interview Address:
IIPM Infosys Phase 2,
Gate No. 1 No. 40/P-41/P,
Electronic City Phase II Industrial Area,
Konappana Agrahara, Bengaluru – 560100
Landmark: Sunik Industries
Contact – Thulasi, Akshara
About Infosys:
Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.