Wipro Walk-in Drive for Freshers as Customer Service & Analyst Positions – Multiple Locations

Job Role: Customer Care Associate & Service Desk Analyst

Experience: 0 – 1 Years

Qualifications: Any Graduate

Job Location: Kolkata, Bangalore

Salary: Best in Industry

Job Description: 

Location: Kolkata

Date: 11th May 2026

Roles & Responsibilities:

• Customer relationship administration
• Meeting Customer’s expectations / targets / metrics / Key Performance Indicators
• Usage of the Customer’s tools / Follow up of the Customer’s processes & procedures
• Management of all incoming requests.
• Management of the backlog
• Addressing all written / verbal requests and complaints received from the Customer
• Process improvements proposals / implementation
• Manages Customer relationship through providing daily operational support
• Keeps Customer informed of progress at all stages

Skill Required:

• Computer (internet, MS Office package)
• Good command of English (both written & spoken)
• Customer relations management
• Very good verbal communication skills
• Rigorous and accurate working style

Documents to Carry:

Govt Id Proof (Voter/Aadhar) and 2 copies of resume Mention HR – Raushan on the top of the resume for reference

Job Description: 

Location: Bangalore

Date: 12th to 13th May 2026

Role & responsibilities:

• IT Service Desk experience 0-5yrs
• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
• Understanding of Windows 7 & 10 operating system
• Assisting with configuring/troubleshooting of Software and Hardware
• Experience working with ServiceNow to log, track, close tickets
• Experience in resolving IT issues via phone/email/chat
• Excellent telephone etiquettes and customer service
• Excellent troubleshooting skills
• Knowledge of Microsoft based operating systems with emphasis on Windows X
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Basic understanding of PC hardware set-up and configuration.
• Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
• Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
• Excellent time management skills and ability to work under pressure
• Continuous commitment to professional development

Preferred candidate profile

• Monitors open tickets for service level breaches
• Identifies potentially major problems
• Uses established procedures, guidelines, and standards
• Responds to changing business needs by recommending new ways to handle new issues
• Monitors the direction of appropriate incident tracking processes to be followed by team
• Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure
• Conducts leave and resource management for each queue
• Handles escalated calls
• Implements SIP and CIP
• Conducts quality audits, coaches, and mentors the team members
• Prepares Materials for: Escalation calls thrice a week, Low CSAT calls twice a week, Help File calls, Incident Management calls, and First Call Fix exception calls
• Attends the monthly quality meeting and Service Now Remedy Resolver Group Team Leads