TCS Walk-in Drive For Customer Service Associate
TCS is conducting a walk-in drive for the position of Customer Service Associate On November 1st, 2025 in Mumbai. This opportunity is open to candidates with 1 – 12 years of experience and requires a Any Graduate ( Except BE/B.Tech ) or a related qualification. TCS Walk-in Drive About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
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Company Name: TCS
Job Role: Customer Service Associate
Experience: 1 – 12 Years
Qualifications: Any Graduate ( Except BE/B.Tech )
Job Location: Mumbai (All Areas)
Salary: Not Disclosed
Job Description:
Direct Walk-In Opportunity @TCS BPS Mumbai for INTERNATIONAL VOICE CUSTOMER SERVICE ROLE
Kindly go through the norms below and apply only if its relevant for you.
- Walk-In Drive Date – Saturday 1st November, 2025
- Walk-In Drive Timing – 09:00 AM – 12:00 PM
- Job Role: Customer Service Associate
- Job Location: Mumbai (Malad, Thane)
Experience required:
1-12 Years in the contact center industry
Job Requirement:
- Candidates with international customer service (VOICE) experience preferred.
- Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years’ experience in contact center industry.
- Flexible working in rotational shifts, including night shifts
- Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS)
- Fresher Graduates from 2024 & 2025 Year of Passing Batch.
- BE/BTech and Postgraduates are not eligible
- Mode of Salary credit should be through banks from all the employers (No cash in hand)
- All educational and employment documents are mandatory to have.
Skill Requirements:
- Excellent verbal and written communication skills.
- Strong team player with collaborative work ethics.
- Preferred: solid domain knowledge relevant to the role.
- Ability to implement feedback effectively and continuously improve performance.
- Positive attitude with the ability to uphold and promote brand value.
- Flexibility to work in any shift, including night and midnight shifts.
Job Details:
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level.
- Meet and exceed all performance thresholds.
- Focus on Key KPI’s like RSAT, AHT and customer experience.
- Constantly remain abreast of new changes
- Implement feedback and corrective actions to avoid repeat instances
TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.