Genpact Virtual Drive For Freshers ( Online Interview )

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Genpact is conducting a Virtual drive for the position of Customer Service: Voice Roles (English & Hindi) On March 29th, 2025 in Hyderabad. This opportunity is open to candidates with 0 years of experience and requires a Any Graduate or a related qualification. Genpact Virtual Drive For Freshers About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Genpact Virtual Drive For Freshers

Company Name : Genpact

Job Role : Customer Service: Voice Roles (English & Hindi)

Experience : 0 Years

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Qualifications : Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

Job Location : Hyderabad

Salary : Not Disclosed

Job Description :

Genpact Mega WALK-IN Drive for Freshers for Customer Service: Voice Roles (English & Hindi) on 29th March 2025 (Saturday) || Hyderabad

  • Date: 29-March-2025 (Friday)
  • Time: 11 AM – 12 PM
  • MS Teams meeting ID: 447 654 169 899
  • MS Teams passcode: t2jH2bU2
  • Experience: Only Freshers are eligible
  • Languages known: Hindi + English
  • Work Location: Hyderabad (Only work from office)
  • Shifts: Flexible with any shift

Responsibilities :

  • Handle Inbound/ Outbound Voice calls
  • Respond to the customer queries & issues in timely manner
  • Provide solution to the customer basis the available help articles and within the policies
    Replicate customers issue and report necessary bugs/suggestions/ideas
  • Provide excellent services to the customers
  • Work closely with internal departments to provide the required information/support to the customer
  • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Maintain a deep understanding of client process and policies
  • Upskill to enhance the knowledge time to time and offer support
  • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you
Minimum Qualifications :

  • Only Freshers are eligible.
  • Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
  • Excellent Voice Communication Skills
  • Fluent in English & Hindi Languages
  • Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
  • Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Walk-in Drive Details Here: 

Interview Date : 29th Mar 2025
Interview Time : 11:00 AM to 12:00 PM
Venue Details:
MS Teams meeting ID: 447 654 169 899
MS Teams passcode: t2jH2bU2
For More information about the Genpact Virtual Drive For Freshers, Visit this Page and Follow our www.freshersindia.in Website Regularly.
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