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HDFC Bank Walk-in Drive For Relationship Manager
Company Name : HDFC Bank
Job Role : Relationship Manager
Experience : 2 – 7 Years
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Qualifications : Any Graduate
Job Location : Pune
Salary : Not Disclosed
Job Description :
HDFC Bank is hiring for Virtual RM/ Imperia RM role in Pune.
We are having interview drive in PUNE from Monday to Friday – 24th & 28th March
Candidate’s with experience in RM role or sales role can apply. Banking sales experience is preferred.
Timing : 11am to 4pm
Contact Person – Rupali Rajhans/ Shishir Kalyani/ Pooja Kamath
Pls Note : this is not a field Sales role.
Kindly carry a physical copy of the resume and mention Shruti Nirbhavane.
Job Responsibilities:
Customer Engagement :
- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
Achievement of portfolio parameters :
- Meet the defined objectives of the Portfolio managed by the respective VRM
Sales - Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
Interaction Quality :
- Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
Audit and Service Quality :
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely submission of financial transactions & requests.
- Adherence to set processes of updating customer interactions in CRM next.
MIS Reporting :
- Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.
Walk-in Drive Details Here:
Candor Tech Space -Block C1 – 1st. floor,
New Town Rajarhat, North 24 Parganas-700156.
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Latest Walk-in Drives For Freshers:
For More information about the Latest Walk-in Drives For Freshers, Visit this Page and Follow our www.freshersindia.in Website Regularly.
1. Tell me about yourself.
Answer:
“I’m a [your profession] with [X years] of experience in [your field/industry]. I’ve worked on [key skills or achievements]. I’m passionate about [your motivation], and I’m now looking for a new opportunity where I can [your goal related to the job].”
2. Why do you want to work here?
Answer:
“I’ve researched your company and am impressed by [mention a product, value, or culture point]. I believe my skills in [mention relevant skills] align well with your team’s goals, and I’m excited about the opportunity to contribute.”
3. What are your strengths?
Answer:
“My key strengths include [e.g., problem-solving, communication, teamwork]. For example, in my previous role, I [short story of applying the strength].”
4. What are your weaknesses?
Answer:
“I used to struggle with [minor, fixable weakness], but I’ve been actively working on it by [mention what you’re doing to improve]. It’s helped me become more [positive trait].”
5. Where do you see yourself in 5 years?
Answer:
“I see myself growing within a company like yours, gaining more responsibility and developing expertise in [field]. I’m especially interested in [career development goal].”
6. Why should we hire you?
Answer:
“Because I bring [mention experience, technical or soft skills], and I’m committed to delivering results. I’m a fast learner and can adapt quickly to new environments.”
7. Describe a challenge you faced and how you handled it.
Answer:
“In my previous role, we had a tight deadline for [project]. I organized the team, prioritized tasks, and communicated closely with stakeholders. We delivered on time, and it was a big win for the team.”
8. Tell me about a time you worked in a team.
Answer:
“I was part of a team working on [project]. I collaborated with others by [your role]. We achieved [result], and I learned the importance of [teamwork value].”
9. Do you have any questions for us?
Answer:
“Yes. Could you tell me more about the team I’ll be working with? And what does success look like in this role after six months?”
Walk-in Drives For Freshers
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