Wipro Walk-in Drive For Freshers

Experience: 0 – 4 Years

Qualifications: Any Graduate 

Job Location: Bengaluru ( Sarjapur Road )

Salary: Not Disclosed

Job Description:

Wipro Walk-in Drive For Freshers

• Total Exp : 0-3yrs
• Should have real time experience in Global Service Desk experience.
• Role : SD Analyst.
• Shifts : Rotational ( 5 days WFO )2 days week off
• Location : Bangalore, sarjapur

Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Deal with and resolve helpdesk requests
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Skills Required:

• 0-4 years of previous experience in IT helpdesk (Voice)
• Excellent communications skills (verbal and written)
• Knowledge on ITIL Framework and Terminologies
• Knowledge on Windows, Mac operating systems & VDI environments
• Demonstrated problem solving capabilities
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
• Excellent organizational skills

Walk-in Drive Details Here:

Interview Date: 14th October 2025

Interview Time: 10:00 AM to 12:30 PM

Venue Details:

S4, Doddakannelli, Kaikondrahalli,
Sarjapur Road, Bengaluru, Karnataka 560035

Contact Person: Pallavi M