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Wipro Job Openings: Freshers & Experienced Candidates Career Registration Link in Wipro – Apply Now : Great, People who are eagerly waiting for Wipro Job Openings Recruitment. There are Many Fresher and Experience Candidates are looking to their bright feature in MNC Companies.
Wipro is one of the MNC Company in India to hire Fresher and Experience Candidates for Multiple IT Job openings in Bengaluru, India.so this is the golden chance for Fresher and Experience Candidates to get job in Wipro. We are Providing the Job information like Designation details, Eligibility Criteria, Salary Details and Registration Link for Wipro etc.
Wipro Jobs Recruitment – Information Details
| Company Name | Wipro |
| Designation | Service Desk Analyst |
| Qualification | Any Graduates |
| Salary | Best in Industry |
| Experience | Freshres/Exp |
| Job Location | Bengaluru, India. |
| Employment Type | Permanent, Full Time |
| Category | Tech Hiring |
| Industry | Information Technology & Services |
| Official Website | Check Here |
Job Description:
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives
Do:
Be responsible for primary user support and customer service:
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
Regular MIS & resolution log management on queriesraised:
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc
Display:
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Process Excellence – Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk – Competent to Expert
Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert
Competency Levels:
Foundation:
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent;
- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert:
- Applies the competency in all situations and is serves as a guideto others as well.
Master:
- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
Behavioral Competencies:
- Effective Communication
- Detail Oriented
- Change Agility
- Client centricity
- Execution Excellence
- Passion for Results
Apply Mode : Online
| Registration Link | Click Here |
| Wipro Apply Link | Click Here |
Wipro Hiring Selection Process
Wipro Hiring Selection Process is based on Multiple Rounds. first of all candidates need to to clear written test i.e Aptitude Test that means online test. after that people need to clear Technical Interview, its based on knowledge in academic subjects, those 2 test who cleared they will go for HR Interview.
- Written Test
- Technical Interview
- HR Interview
Steps to Apply For Wipro Hiring
- First of all, visit official website of Wipro i.e https://www.wipro.com/
- After visiting the official website you have to click on career section
- In career section you have to Choose India
- A lot of Openings are available in home screen
- Now click on Apply Online Link, we have provided direct link in below section
- All Eligible candidates fill up with necessary details on the Application Form
- Before Submit Button need to check all details you entered, once more
- Now hit Submit Button
- Lastly take a print out for the reference use.
Career Link for Wipro: Click Here
- Behavioral Competencies
- Formulation & Prioritization
- Innovation
- Managing Complexity
- Execution Excellence
- Passion for Results
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %,Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries
Customer experience, completion of assigned certifications for skillupgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
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