TCS Walk-in Drive For IT Service Desk Analyst

TCS Walk-in Drive For IT Service Desk Analyst

Experience : 3 – 6 Years

Qualifications : Any Graduate

Job Location : Pune

Salary : Not Disclosed

Job Description :

• Atleast 3 years of experience handling Service Desk services.
• Fluency in English (Reading, Writing, Speaking)
• Understand and responds in Business Communications
• Good Managerial Skill
• Understanding and knowledge on IT Infrastructure.
• Act as Single point of contact as Customer Global Service Desk
• A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues.
• Analysts must also maintain support tracking systems.
• Create / Update KBA, SOP
• Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation
• Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own.
• Analysts then provide specialists with details about the issue so that they can resolve it effectively
• Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware
• Respond to requests for technical assistance in person, via phone, chat, web and email
  diagnose and resolve technical hardware and software issues
• Research questions using available information resources

Walk-in Drive Details Here: